Cloud based service management solutions have gone past the basics of tracking incidents, monitoring targets and managing changes. They now offer that and so much more.
The advent of the graphical user interface, ease of configuration, intuitive reporting capabilities and the power of wizards have allowed these solutions to move from “just” IT Service Management applications to true development platform with Enterprise Service capabilities.
When ServiceNow was founded in 2003 by Fred Luddy, the veteran CTO of Peregrine Systems and Remedy Corporation. The industry experts thought of it as another ITSM application.